Directory / Bills and utilities

Bills and utilitiesDocumented case

Negotiate a lower internet or cable bill

Have an AI agent (or an AI-drafted script) ask your provider for a retention discount.

What happened

In December 2022, DoNotPay's CEO Joshua Browder said a ChatGPT-based bot negotiated with Comcast's chat support and saved one of his engineers $120 a year. He admitted it was "not perfect yet."

Our verdict

Works because retention discounts already exist; the AI just does the asking. Expect modest wins.

Tools

A chat assistant to prepare the script; a personal agent if it can use your provider's chat

Prompt to copy

I pay [amount] per month for [plan] with [provider] and have been a customer for [years]. Research current promotional prices for new customers with [provider] and two competitors in [ZIP code]. Then write me a short, polite script for the provider's retention team asking them to match the best offer, with two fallback asks if they say no.
Before you try it: Read any new offer's terms (contract length, price after promo) before accepting.

Sources

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